Due to the nature of our products, we are unable to accept returns or exchanges. This policy helps us maintain the highest standards of product safety, quality, and freshness.

However, your satisfaction is important to us. If you believe there has been an error with your order, or if you experience any concerns related to food safety or product quality, please know that we are committed to resolving the issue in line with the Consumer Guarantees Act (CGA).

If something isn’t right, don’t hesitate to contact us at contact@goodgrainfoods.nz. Be sure to include your order number and any relevant details to help us assist you quickly. You can also reply directly to any email you’ve received from us — our team will be ready to help.