We aim to dispatch all orders within 24 hours on weekdays to get your goods to you as quickly as possible.

📦 Couriers We Use

We work with trusted delivery partners, including Post Haste and NZ Couriers, depending on your location, order size, and weight.

📨 Tracking Your Order

Once your order is packed and on its way, you’ll receive an email confirmation with a tracking number, so you can follow its journey right to your door.

⏳ Delivery Delays

If your order hasn’t arrived within 7 days of dispatch, please contact us right away — we’ll launch a parcel trace and resolve the issue promptly.

⚖️ Large Orders

Our standard shipping covers parcels up to 25kg. If your order exceeds this, just get in touch and we’ll make arrangements for you.

We’re committed to making your experience smooth and reliable — your satisfaction is always our priority.

We often get asked, “How much does shipping cost?” — but the answer isn’t always simple. That’s because we calculate shipping based on the size, weight, and destination of your order. It’s a tailored approach designed with fairness in mind.

Unlike flat-rate shipping — which often means some customers pay more to cover others — we believe you should only pay for what it actually costs to ship your order. No hidden margins, no inflated prices.

While free shipping might sound appealing, it’s not feasible for us without raising product prices — and keeping our prices low is a key part of what makes The Good Grain Wholefoods different. Our goal is to offer the best value possible, and that includes being transparent about where your money goes.

It’s also important to consider that shipping and product pricing go hand in hand. If we lowered shipping fees, we’d have to adjust product prices to compensate — and we know many of you choose us specifically for our affordable pricing.

To check the shipping cost for your order, the easiest and most accurate way is to add items to your cart and proceed to checkout. Once you enter your address, you’ll be shown the exact shipping cost before you confirm your order.

We appreciate your understanding and support as we continue to offer fair prices, honest shipping, and quality products — direct to your door.